Tonight I dropped off my son to religious education. Classes are about 1 hour 30 minutes long. With drive time to and from the church to Starbucks, I have about an hour to kill. Usually I stop in Best Buy and hangout playing Wii games or shopping for new toys. And since my purchases are getting a little too much, I figured I would go to Starbucks with my notebook computer and have a cup of coffee.
So after purchasing a “Tall” Skinny Cinnamon Dolce Latte (forgot how expensive they are) I started up my notebook to read some e-mail and catch up on a few things. I figured this will be like the time I went to Matt Slap Subaru. Free Internet, have a cup of coffee and get out of the house. Well that didn’t work.
First they counter girl misunderstood my order and realized that I wanted the latte, and not some weird coffee they stop brewing at 5:00PM. Really?? Your a coffee house. Brew some coffee. Whatever. After booting my computer, the barista told me my vanilla skinny latte was up. Before I could say anything the girl who took my order corrected her. Then she said, “Whatever latte is up.” Excellent customer service skills!! If you don’t like your job, find a new one.
To top it off, that expensive latte doesn’t get you access to the Internet. AT&T want me to pay a fee to get on-line with their hotspot. The fee is good for 2 hours. But I am only here for an hour at most. All I wanted to do was catch up on some e-mail, enjoy a cup of coffee and wait for my son to finish school. Maybe I’m just complaining for no reason, but come one… it’s 2010. Offer free Wi-Fi to keep people coming back. You can lock it down like your competitors. Next time I think I’ll go to Brew HaHa or Panera Bread. I’m almost positive they have free Wi-Fi.